SHIPPING & RETURNS
SHIPPING POLICY
Processing Time: All orders are processed within 2-5 business days. Orders are not shipped or delivered on weekends or holidays. Please note that processing times may be extended during holidays or other peak seasons.
Shipping Time: Shipping typically takes 7-20 business days, depending on the destination. We work with international suppliers. Please allow for potential delays due to customs processing in your country.
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Standard Shipping: 7-20 business days.
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Expedited Shipping: 5-10 business days (where available).
Shipping Cost: Shipping costs are calculated at checkout based on the shipping method selected and your location. We occasionally offer free shipping promotions, which will be noted at checkout.
Tracking: Once your order is shipped, you will receive a confirmation email with a tracking number. You can track your order via the link provided in the email.
Customs and Import Taxes: Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
RETURN & EXCHANGE POLICY
30-Day Return Policy: We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be unused and in the same condition you received it, with its original packaging.
Non-returnable items: Certain products are non-returnable, such as:
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Perishable goods (food, flowers, etc.)
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Custom or personalized items
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Intimate or sanitary goods (e.g., swimwear, underwear)
Return Process:
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To start a return, contact us at [Your Email Address] with your order number and reason for return.
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If your return is approved, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
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Once the item is received and inspected, we will notify you about the approval or rejection of your refund.
Refunds: If approved, the refund will be processed to your original payment method. Please allow up to 10 business days for the refund to be reflected in your account.
Exchanges: Exchanges are allowed only for defective or damaged items. If you need to exchange an item, contact us at [Your Email Address] within 30 days of receiving your order.
Return Shipping Costs: Customers are responsible for return shipping costs unless the item is defective or we made an error in the order.
Lost or Stolen Packages: We are not responsible for lost or stolen packages once they have been marked as delivered by the shipping carrier. Please contact the carrier directly for assistance.